Shipping policy

This Shipping Policy explains how Lozanowears processes and delivers online orders placed through lozanowears.com.

1 Where We Ship

We primarily support shipping to eligible U.S. addresses. Available destinations, carriers, services, and delivery charges are shown at checkout and may vary by product, destination, and order size. If international shipping is enabled for a particular order, the applicable shipping terms and any duties or taxes will be displayed or communicated as required.

2 Order Processing

Orders are generally processed within 3-6 business days after payment authorization, excluding weekends and U.S. holidays. Orders placed after any stated daily cutoff time may be processed on the next business day. Processing time is separate from carrier transit time.

3 Estimated Delivery Times

Unless a different estimate is displayed at checkout, standard U.S. delivery is generally expected within approximately 10-15 business days after shipment. Expedited services, where available, may arrive sooner. These are estimates, not guarantees. Actual delivery time can vary by destination, carrier, weather, peak season, and other circumstances outside our control.

4 Shipping Charges

Shipping rates are calculated or displayed at checkout based on the applicable service, destination, order details, and any promotion in effect. We may offer free or discounted shipping on qualifying orders or during promotional periods; the applicable conditions will be shown at the time of purchase.

5 Tracking

When a trackable shipping service is used, we will provide tracking information by email or through your order page after the package is handed to the carrier. Tracking events and delivery scans are controlled by the carrier.

6 Address Changes

Please verify your shipping address before submitting an order. If you need to correct an address, contact us at contact@lozanowears.com as soon as possible. We cannot guarantee that an address change can be made after an order enters fulfillment or is handed to the carrier.

7 Carrier Delays, Lost Packages, and Delivery Issues

If your package is delayed, missing, or marked delivered but cannot be located, contact us at contact@lozanowears.com and provide your order number and tracking information. We will reasonably assist with the carrier investigation. Depending on the circumstances, carrier rules, insurance, the delivery status, and applicable law, we may replace the order, issue a refund, or provide other assistance. Customers should also check for carrier notices, delivery locations, building reception areas, and household members before reporting a package missing.

8 Damaged Shipments

If an order arrives visibly damaged, please keep the packaging and contact us promptly with photographs and your order number. We may request photos of the shipping carton, label, and product to support a carrier claim or product review.

9 Shipping Delays and Legal Compliance

We will not intentionally promise a shipment timeframe we do not reasonably expect to meet. If an order cannot ship within the promised timeframe, or within the period otherwise required by applicable law, we will provide the notices, cancellation rights, and refunds required by law.