Refund policy

At Lozanowears, we want you to feel confident ordering footwear from us. This policy explains when and how you can return eligible products and receive a refund or exchange.

1 Return Window

You may request a return within 7 calendar days after the date your order is delivered. Returns requested after the 7-day period may be declined unless required by applicable law or covered by an applicable product warranty.

2 Return Eligibility

To be eligible for a standard return, footwear must be in new, unworn condition and suitable for resale. Please try shoes on indoors on a clean, dry surface. The original shoe box, packaging, tags, inserts, and accessories should be included where applicable.

  • No visible wear, outdoor use, stains, dirt, scuffs, odors, or alterations.

  • Original shoe box or packaging should be protected from shipping damage; please do not use the shoe box itself as the shipping carton.

  • Order information or other reasonable proof of purchase must be provided.

3 Items Not Eligible for Standard Returns

  • Products marked Final Sale or otherwise identified on the product page as non-returnable.

  • Products that have been worn outdoors or materially used, unless the issue involves a manufacturing defect or another legal remedy applies.

  • Products damaged through misuse, improper care, accident, or alteration.

  • Gift cards and other non-returnable items, where applicable.

4 Defective, Damaged, or Incorrect Items

If you receive the wrong item, a damaged item, or an item you believe has a manufacturing defect, contact us at contact@lozanowears.com as soon as reasonably possible. Include your order number and clear photographs when available. We will review the issue and, where appropriate, provide a replacement, repair, refund, or other remedy required by applicable law.

5 How to Start a Return

  1. Email contact@lozanowears.com with your order number, the item(s) you want to return, and the reason for the return.

  2. Wait for return instructions and, when applicable, a return authorization or return label.

  3. Pack the item securely, using the original shoe box where possible and placing that box inside an outer shipping carton.

  4. Ship the package using the instructions provided by Lozanowears. Keep your tracking information until the return is resolved.

6 Return Shipping Costs

For standard change-of-mind, fit, color, or preference returns, the customer is responsible for return shipping unless the return instructions provided by Lozanowears state otherwise. If the return is due to our error, a damaged shipment, or a verified manufacturing defect, we will provide an appropriate return solution consistent with applicable law.

7 Exchanges

We may offer exchanges for eligible items, subject to inventory availability and the applicable return window. If the requested size or product is unavailable, we may issue a refund instead. Customers should not send an exchange without first receiving return instructions from Lozanowears.

8 Refunds

After an eligible return is received and inspected, Lozanowears will process the approved refund to the original payment method, unless a different method is required or agreed upon. Please allow approximately 5-10 business days after refund approval for the credit to appear, depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable for change-of-mind returns. Where a refund is required because Lozanowears failed to ship an order as promised, or because the item was defective, incorrect, or otherwise subject to a legally required remedy, we will provide the refund required by applicable law.

9 Refused or Ineligible Returns

If a returned product does not meet this policy, Lozanowears may decline the requested refund or may return the item to the customer. We will not charge a restocking fee for an otherwise eligible return under this policy.

10 Order Cancellations and Shipping Delays

If we discover that an order cannot be shipped within the time represented at checkout, or within any timeframe required by applicable law, we will provide the notices and options required by law, which may include the option to consent to a delayed shipment or cancel the order and receive a prompt refund.